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Insurance Software Development

Insurance software development services that sell and serve faster.

Hoop Interactive builds AI voice agents, quoting tools, broker portals and policyholder apps for agencies, brokers, MGAs and insurtechs. We’ve already put two AI agents to work for insurance platforms, calling leads, qualifying them and handing ready buyers to licensed agents.

See Our Insurance AI
Trusted by businesses worldwide
2AI voice agents live for insurance platforms
8Data points captured in every AI sales call
1 moTo build the AI sales call agent
4–8 wksTo launch an AI agent or quoting tool

Software for every step of the policy journey.

Most insurance revenue is won or lost in distribution and service. That’s where we focus.

Leads & follow-up

AI agents call every lead fast and qualify them.

Acquire · InstantAlfred

Quoting & comparison

Instant quotes from your rating rules and carriers.

Quote · Quote engines

Onboarding & documents

Digital forms, ID checks and e-signatures.

Bind · Document automation

Portals & apps

Policies, payments and changes without calling in.

Serve · Self-service

Claims & renewals

Photo-based claims intake and AI renewal calls.

Retain · 3CX voice agent
Case Studies

AI agents we’ve built for insurance platforms.

InstantAlfred follows up new insurance leads by phone and hands qualified buyers over with a quote. For vehicle insurance callbacks, we connected a 3CX phone system to OpenAI’s Realtime API so an AI agent could hold live calls on the client’s own lines.

  • Development
  • AI / ML
  • Voice AI
  • InsurTech
Client
Insurance Platform (UAE)
Industry
InsurTech / Voice AI
Location
United Arab Emirates
Timeline
1 Month, Feb 2025

8

Data Points Captured Per Conversation

InstantAlfred is a streamlined, Python-powered voice communication platform that leverages OpenAI’s GPT-4 Realtime API to deliver intelligent, context-aware phone interactions. Built as a bridge between Twilio’s telephony infrastructure and OpenAI’s conversational AI, it was purpose-built for a leading UAE insurance platform’s automated lead follow-up and qualification.

5

Qualification Checks

2

Twilio & OpenAI

1 Month

Build Delivered

AI Sales Call Agent product banner: voice lead qualification dashboard with live call queue, lead qualification score, an active call screen and a WhatsApp quote handoff

Insurance runs on trust. So does our software.

Rules on calling, records and customer data are designed into every build. For legal interpretation, please confirm with your compliance team or counsel.

Consent & calling rules

Consent capture with timestamps, AI disclosure at the start of calls, opt-out handling and do-not-call checks, in line with TCPA rules for AI voices in the US.

TCPAConsent logsDNC checks
Licensed handoff

AI collects information and books time; licensed agents give advice and bind cover where regulations require it.

Agent handoffCall summaries
Records & audit

Call recordings and transcripts with retention rules, plus audit logs of every action on a policy or lead.

RecordingsTranscriptsAudit logs
Data protection

Encryption, role-based access and data minimisation aligned with GLBA in the US and data protection laws in the UAE and UK.

GLBAUAE PDPLUK GDPR
Fair & explainable rules

Qualification and quoting rules you can read and change, with AI kept away from final pricing decisions.

Rule enginesExplainability
Security

Secure hosting, secrets management, penetration testing and least-privilege system access.

Pen testingLeast privilege
Our Approach

Faster wins without replacing your core system.

Many insurance software firms lead with multi-year core modernization. For most agencies, brokers and MGAs, the quickest returns come from new tools built on top of the systems you already run.

  • 01

    Keep your policy admin system

    We read and write through its APIs instead of starting a risky replacement.

  • 02

    Start where revenue leaks

    Slow lead follow-up and missed renewals usually pay back first.

  • 03

    Live in weeks, not years

    A focused AI agent or quoting tool can go live in 4 to 8 weeks.

  • 04

    Modernise in phases

    When the core does need replacing, new services run alongside the old with no downtime.

  • 05

    Measured in business terms

    Speed to lead, contact rate, quote-to-bind and renewal retention.

How we differ from a typical insurance software development company.

Some insurance vendors still lead with blockchain and IoT buzzwords. We lead with working AI in insurance.

What mattersTypical insurance vendorHoop Interactive
AI“AI-powered” in the brochure.Two voice agents built for insurance platforms.
Starting pointCore system replacement.Quick wins on top of your existing systems.
FocusBack-office modernization.Distribution, service and retention.
ComplianceGeneric “regulatory compliance”.Consent, disclosure, records and licensed handoff built in.
Size of clientLarge carriers.Agencies, brokers, MGAs and insurtechs too.
GrowthSoftware only.Lead generation, SEO and ads from our marketing team.

From one workflow to a faster insurance business.

Start with the workflow that leaks the most revenue, then expand.

01

Blueprint

Map your lead, quote, service and claims flows, systems and compliance rules.

1–2 weeks · Priority list & fixed quote
02

Integration plan

APIs for your policy, rating, CRM and phone systems, with data access agreed.

Week 2 · Integration design
03

Build

AI agent, quoting tool or portal built in sprints with scripts reviewed by your team.

3–10 weeks · Working tool on staging
04

Compliance review

Consent flows, disclosures, records and data handling checked with your compliance team.

Before launch · Compliance checklist
05

Supervised launch

Live on a share of leads or customers, with call reviews and daily tuning.

1–2 weeks · Live results dashboard
06

Scale

More lines of business, renewals, claims and new channels.

Ongoing · Monthly performance review
Our Stack

Technology behind our insurance software.

AI, telephony and application tools we’ve used in insurance projects.

AI & Voice
OpenAI Realtime APIGPT-4oTwilio3CXWebSocketsWhatsApp
Applications
PythonFastAPINext.jsFlutterPostgreSQLDocker
Integrations
Policy administration APIsRating enginesAgency management systemsCRMsE-signaturePayments

What insurance software development costs with Hoop.

Fixed quotes after the blueprint. Prices are in USD. Telephony, AI usage, messaging and hosting are billed to your own accounts.

Insurance BlueprintBest for: finding the quickest wins
Investment
from $4,000
Timeline
1–2 weeks
Scope
Lead-to-renewal workflow review
Included
Systems, API & compliance audit
Output
Prioritised roadmap with ROI
Fee
Credited on build
AI Agent or Quoting ToolBest for: one high-impact workflow
Investment
from $12,000
Timeline
4–8 weeks
Build
Voice agent or quote engine
Integrations
CRM and phone systems
Compliance
Consent and disclosure flows
Launch
Supervised, with results dashboard
Insurance PlatformBest for: portals and platforms
Investment
from $30,000
Timeline
Phased
Build
Broker or policyholder portal
Included
Claims intake app
Integrations
Multiple core systems
Support
Document automation & ongoing support

Insurance businesses we build for.

From independent agencies to digital insurers.

Independent agencies

AI follow-up, CRMs and client portals.

Brokers & aggregators

Quote comparison, lead handling and broker portals.

MGAs

Submission intake, underwriting workflows and partner portals.

Insurtech startups

MVPs built to launch and to show investors.

Carriers’ digital teams

Customer apps, claims intake and AI pilots.

Motor & health lines

High-volume lines where speed to lead matters most.

FAQ

Insurance software questions

About our insurance software development services. Ask us anything else.

An insurance software blueprint starts from $4,000. An AI voice agent or quoting tool for one workflow starts from $12,000, and portals, claims apps or multi-system platforms from $30,000. Telephony, AI usage and hosting are billed to your own accounts.

They call new leads within minutes, ask qualification questions, collect the details needed for a quote, handle callbacks and renewal reminders, and hand interested customers to a licensed agent with the conversation summarised. We have built two such agents for insurance platforms in the UAE.

Calls using AI-generated voices are treated as artificial voice calls under the Telephone Consumer Protection Act, so prior express consent is required, along with clear disclosure and opt-out handling. We build consent capture, disclosure scripts and do-not-call checks into the agent, and recommend confirming your obligations with counsel.

Usually not. Most agencies and insurers get faster results by building new customer-facing tools and AI on top of their existing policy, rating and CRM systems through APIs. When a core system truly blocks growth, we plan a phased replacement that runs alongside it.

Yes, through the APIs your systems provide, including policy administration, rating engines, agency management systems, CRMs, telephony such as 3CX and Twilio, and messaging such as WhatsApp. Where no API exists, we use secure automation.

With encryption, role-based access, audit logs, call recording controls and data retention rules, designed with the privacy laws and insurance regulations that apply to you, such as GLBA requirements in the US and data protection laws in the UAE and UK.

A focused AI agent or quoting tool can go live in 4 to 8 weeks; our AI sales call agent was built in one month. Portals and claims apps usually take 10 to 16 weeks.

Yes. We build Flutter apps for iOS and Android where policyholders can view policies and ID cards, pay premiums, file claims with photos and chat with their agent.

Independent agencies, brokers, managing general agents, insurtech startups and digital teams at insurers, mainly in the US, UAE, UK and Saudi Arabia.