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Frequently asked questions
We offer two core service categories: Software Development (web apps, mobile apps, SaaS platforms, AI development, cloud solutions, custom software, ecommerce) and Digital Marketing (SEO, paid advertising, social media, content marketing, branding, lead generation). With 150+ specialist services across both divisions, we’re a complete digital partner, not a one-trick agency. See all services→
One team handles both software and marketing, with no handoffs between vendors. Most agencies specialize in one side of the business and outsource or ignore the other, which creates gaps between what gets built and what gets sold.
Yes, all three. We work with pre-seed founders who need a first MVP, small businesses that need a website and local marketing, and enterprise teams that need custom platforms and multi-channel growth campaigns.
Yes. We deliver 100% remote and work with clients across North America, Europe, the Middle East, and South Asia. Our team works asynchronously across time zones, so your project keeps moving regardless of where you’re based.
We build and market for businesses across fashion and retail, food and dining, hospitality and travel, logistics and supply chain, health and wellness, and professional services. Our process adapts to your industry rather than forcing a fixed template.
Yes. We build and market under your agency’s brand for end clients, with no Hoop Interactive branding visible in deliverables or communication, if that’s what the engagement requires.
Our core team operates on US Eastern Time (EST), with team members distributed across additional time zones to cover client calls in Europe, the Middle East, and South Asia during their business hours.
Timelines range from 3 weeks for a simple website to 6 months or more for an enterprise platform. A standard business website takes 3 to 5 weeks, an MVP takes 6 to 16 weeks, and a complex custom platform takes 4 to 12 months, depending on scope.
Yes. You own 100% of the source code, design files, and intellectual property, delivered in a documented repository with no vendor lock-in.
Yes. We audit the existing code, document what we find, and take over development or maintenance without requiring a full rebuild, unless the audit shows a rebuild is genuinely the faster path.
We build primarily on React, Next.js, Node.js, and TypeScript for web, Flutter for mobile, and PostgreSQL or Supabase for data, hosted on AWS or Vercel. We choose the stack based on your project’s requirements, not a fixed template. See our software services→
Yes. We sign an NDA before the discovery call, before you share any product, business, or financial details with us.
Yes. MVP development is one of our core services, typically shipped in 6 to 16 weeks with 3 to 7 core features, so you can test demand before investing in a full build. See MVP development→
We run automated tests alongside every sprint, not only before launch, plus manual QA across browsers and devices and a full regression pass before go-live. High-traffic builds also get load testing before deployment.
Yes, within dedicated team and staff augmentation engagements. On fixed-scope projects, we assign the team based on the tech stack and complexity your project needs.
Yes. This is the core of how Hoop Interactive works. The same team that builds your product also runs the campaigns that bring it customers, so the two efforts stay aligned instead of working against each other.
Paid advertising produces traffic and leads within 1 to 2 weeks of launch. SEO takes longer to show results, typically 3 to 6 months for meaningful ranking movement, because search engines need time to index and trust new or updated content.
No. We don’t lock clients into long-term contracts. Most marketing engagements run month-to-month after an initial project or campaign period, and you can adjust or pause based on results.
We track traffic, leads, conversions, and revenue, and send weekly performance reports during active engagements. Every campaign and build ties back to a measurable business outcome, not vanity metrics.
We run paid campaigns on Google Ads, Meta Ads, TikTok Ads, and LinkedIn Ads, and choose the platform mix based on where your specific audience spends time, not a default channel list.
Yes. Blog posts, ad copy, product descriptions, and social captions are written in-house by our content team, briefed on your brand voice before the first draft.
Yes. We source relevant influencers, negotiate partnerships, and manage campaigns end to end, as part of our Influencer & UGC service line.
Project cost depends entirely on scope. A single marketing service starts around $1,500 to $3,000 per month, a standard website or MVP runs $5,000 to $45,000, and a full custom platform or multi-channel growth engagement runs $50,000 or more. We give a fixed quote after the discovery call, not a guess up front.
We offer both. Most clients choose a fixed-scope project with a set price agreed before work starts. For ongoing work or evolving scope, we offer dedicated team and hourly engagement models instead.
The free strategy call is a 30-minute conversation about your business goals, challenges, and growth opportunities. There’s no pitch and no pressure. We ask questions to understand your business before recommending anything.
We offer four models: Fixed-Scope Project (defined price and timeline), Dedicated Team (engineers and marketers embedded with your team), Staff Augmentation (specialists added to your existing team), and ongoing Maintenance or Marketing Retainers billed monthly.
Yes. Fixed-scope projects require a deposit before work begins, with the balance split across project milestones. Retainer engagements bill monthly, in advance.
We accept bank transfer, credit card, and major payment processors such as Stripe and PayPal. Invoices are issued in USD by default, with other currencies available on request.
Yes. Clients who combine a development project with an ongoing marketing engagement get preferred pricing, since both teams share discovery, onboarding, and reporting overhead.
You get a dedicated project manager as your single point of contact, backed by the engineers, designers, or marketers assigned to your project. You are not routed through a different rep every time you have a question.
Development projects get a working demo every week, at the end of each sprint. Marketing engagements get a weekly performance report. You can request more frequent check-ins at any point.
We offer maintenance and growth retainers for clients who want ongoing development, security updates, or marketing support after the initial project ships. Most clients move into an ongoing engagement once the first project launches.
Book a free 30-minute strategy call or send us your project details through the contact form. We reply within one business hour and typically schedule the call within 2 business days. Start here→
Yes. Weekly sprint demos give you a checkpoint to request changes as the build progresses. Changes outside the original scope are quoted separately, so the timeline and budget stay predictable.
Yes. Clients unsure about a larger engagement often start with a single service, a website, an MVP, or one marketing channel, before expanding into a broader partnership.
Yes. We build with encryption, role-based access control, and OWASP security best practices from the first commit, not added on after launch.
Yes. We sign a DPA on request for clients handling EU user data, and build data-handling workflows that align with GDPR requirements when your project needs it.
You do. All customer, analytics, and business data collected through your product belongs to you outright, with no access retained by Hoop Interactive after the engagement ends.
Yes. Every build we maintain includes automated backups, and enterprise engagements include a documented disaster recovery plan with defined recovery time targets.
We do not guarantee specific rankings or revenue figures, since those depend on factors outside any agency’s control, such as market conditions and competitor activity. We do guarantee the deliverables, timeline, and reporting outlined in your scope of work.
Yes. Our case studies page includes real client results, including the BeesApp platform rebuild, Khayest’s ecommerce growth, and Kiwinz’s national expansion. View case studies→
Yes. We connect prospective clients with a relevant past client on request, matched to your industry or project type where possible.
We revise the deliverable against the agreed scope of work at no extra cost, if the result doesn’t match what was scoped. Requests outside the original scope are quoted as a separate change.