Privacy Policy

Last Updated: February 2025

At Hoop Interactive LLC ("we," "us," "our," or "Company"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Request information about our services
Schedule meetings or consultations
Subscribe to our newsletters or communications
Interact with our customer service team

This information may include, but is not limited to:

Name and contact information (email address, phone number)
Company name and business information
Job title and professional details
Communication preferences
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and general location information
Browser type and version
Device type and operating system
Pages visited and time spent on our website
Referring website or source
Click patterns and navigation paths
Date and time stamps of your visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect information about how you use our website. These technologies help us understand user behavior, remember preferences, and improve our services.

2. Cookie Policy

2.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They enable us to recognize your device and remember certain information about your preferences and past activities.

2.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. These cookies help us measure and improve website performance, identify popular content, and understand user behavior patterns.

Marketing Cookies: These cookies track your browsing activity across websites to deliver relevant advertising and measure the effectiveness of our marketing campaigns. They help us understand which marketing channels are most effective.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and past interactions.

2.3 Third-Party Cookies

We may allow authorized third-party service providers to place cookies on your device for analytics, advertising, and functionality purposes. These third parties have their own privacy policies governing their use of information.

2.4 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may limit your ability to use certain features of our website and may affect your user experience.

You can manage your cookie preferences through your browser settings or by using our cookie consent tool when you first visit our website. However, please be aware that refusing cookies may impact website functionality.

3. How We Use Your Information

We may use the information we collect for various business purposes, including:

Responding to your inquiries and providing customer support
Delivering services and fulfilling your requests
Sending administrative information, updates, and notices
Improving our website, services, and user experience
Analyzing website usage and trends
Conducting market research and business analysis
Developing new products and services
Personalizing your experience on our website
Sending marketing communications (with your consent where required)
Detecting, preventing, and addressing technical issues
Protecting against fraud, unauthorized access, and illegal activities
Complying with legal obligations and enforcing our terms

4. Third-Party Services and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

4.1 Analytics and Tracking Services

We use various analytics and tracking services to understand how users interact with our website:

Google Services: We use Google Analytics, Google Tag Manager, and related Google services to collect and analyze website usage data. Google may use this data in accordance with their own privacy policies.

Meta (Facebook) Services: We use Meta Pixel and Conversions API to track user interactions, measure advertising effectiveness, and deliver targeted advertising. Meta may collect and process data in accordance with their privacy policy.

Microsoft Services: We use Microsoft Clarity to analyze user behavior through session recordings and heatmaps. This helps us understand how users interact with our website and identify areas for improvement.

Analytics Platforms: We may use various analytics platforms to monitor website performance, track conversions, and measure the effectiveness of our marketing efforts.

4.2 Meeting and Calendar Services

We use third-party calendar and scheduling services to facilitate meetings and consultations. When you schedule a meeting with us, your contact information and scheduling preferences may be processed by these service providers.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and provide information about your choices regarding your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to protect our rights, privacy, safety, property, or that of our users or the public.

5. Data Storage and Security

5.1 Data Storage

We may store your information on our servers, in databases, and in local storage on your device. We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.2 Security Measures

While we implement reasonable security measures to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions where we are required or permitted to retain information by law.

6.3 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to our services.

6.4 Do Not Track Signals

Some browsers have "Do Not Track" features that allow you to signal that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals.

6.5 Exercising Your Rights

To exercise any of your privacy rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. International Data Transfers

Hoop Interactive LLC is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

By using our website and services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of other websites.

We encourage you to review the privacy policies of any third-party websites you visit. Clicking on third-party links or enabling third-party connections is at your own risk.

10. Changes to This Privacy Policy

We reserve the right to modify, update, or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights may include the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.

We do not sell personal information as defined under California law. For more information about your California privacy rights or to submit a request, please contact us using the information provided below.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. These rights may include the right to access, rectify, erase, restrict processing, object to processing, and data portability.

To exercise these rights or if you have questions about how we process your personal data, please contact us using the information provided below.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Hoop Interactive LLC
Email: hi@hoopinteractive.com
Address: 14 NE 1st Ave, Miami, FL 33132, United States

We will make reasonable efforts to respond to your inquiry or request within a reasonable timeframe.

14. Consent and Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our website or services.